Every day as a leader you are either instilling hope or fear within your team. That might sound dramatic, but the reality is true. Fear breeds procrastination, anxiety, a lack of creativity, a hoarding of ideas, and office gossip just to name a few of the negative effects. Hope on the other hand gives a […]
In team development news, there is currently a theme among the teams I work with as we enter the fall and the world around us continues to spin. This collective desire I am hearing among leaders is how do keep employee engagement rolling in these crazy, chaotic times? It sent me into my archives of employee engagement content as […]
When I lived in England my friends were quick to joke around with me for being a good ole American yankee but one thing I always remember is how much they loved and appreciated customer service in America. Think – Chick-fil-A, Southwest Airlines, Starbucks, and Disney. People come in droves every day and willingly pay MORE for the consistency and excellency of their service. […]
The summer is in full force. However even hitting the roads can feel stressful and overwhelming as it seems like the whole world is cashing in on their postponed vacations. These stressful situations can often be the quickest way to discern if you are winning at emotional intelligence as you look at how you are […]
Can you believe it? 2021 is approaching the half-way mark. Even as the world is opening up you may still be feeling the effects of the covid chaos which means it’s all the more important to stop and reflect and make sure you’re headed in the right direction. Here’s a few rapid-fire reflections questions as you look […]
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